airoplay is committed to protecting the personal data of every Filipino player who uses our platform. This Privacy Policy explains exactly what information we collect, how we use it, who we share it with, and the rights you hold as a data subject under Philippine law.
Six core privacy commitments that define how airoplay handles your personal information — built on the requirements of the Philippine Data Privacy Act (RA 10173) and PAGCOR's player data standards.
airoplay processes all personal data of Filipino players in full compliance with Republic Act No. 10173 — the Data Privacy Act of 2012 — and the implementing rules and regulations issued by the National Privacy Commission (NPC). Your rights as a data subject are fully recognised and actionable.
All data transmitted between your device and the airoplay platform is encrypted using industry-standard 256-bit SSL/TLS protocols. Your login credentials, payment details, and personal information travel over encrypted channels and are never exposed in plain text across any network.
airoplay does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. The only parties who receive your data are those strictly necessary for platform operation — payment processors, identity verification providers, and regulatory bodies — all bound by data processing agreements.
Filipino players have the right to request deletion of their personal data from airoplay's systems, subject to legal retention requirements under PAGCOR regulations and the Anti-Money Laundering Act. Erasure requests are processed within thirty (30) business days and confirmed in writing upon completion.
airoplay only collects personal data that is necessary for the specific purposes declared in this Policy. We use your data to operate your account, process transactions, comply with PAGCOR regulatory requirements, prevent fraud, and improve your platform experience. Nothing more.
Any marketing communications from airoplay require your prior consent and include a clear, functional opt-out mechanism in every message. Withdrawing marketing consent does not affect your ability to use any core platform feature. Opt-out requests take effect within 48 hours of confirmation.
Summary: airoplay collects personal data that is necessary to operate your account, process transactions, and comply with PAGCOR and Anti-Money Laundering regulations. We do not sell your data. We protect it using industry-standard encryption. You have full rights under the Philippine Data Privacy Act (RA 10173) to access, correct, delete, and restrict the use of your information. If you have any concern about how airoplay handles your data, please contact our Data Protection Officer using the details in Section 16.
This Privacy Policy ("Policy") is issued by airoplay ("airoplay," "we," "us," or "our"), the operator of the online gaming platform accessible at airoplay.vip. This Policy applies to all personal data collected from individuals ("you," "Player," or "User") who access or use the airoplay platform, including through the website, mobile web interface, and Android application.
airoplay operates under a license issued by the Philippine Amusement and Gaming Corporation (PAGCOR) and is subject to Philippine law, including Republic Act No. 10173 — the Data Privacy Act of 2012 ("DPA") — and the rules and regulations promulgated by the National Privacy Commission (NPC). This Policy is designed to fulfil airoplay's obligations as a Personal Information Controller (PIC) under the DPA.
By registering for an airoplay account, making a deposit, participating in any game, or otherwise using the airoplay platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your personal data as described herein. If you do not agree with this Policy, please do not use the airoplay platform.
This Policy covers data collected through the airoplay platform only. It does not govern the privacy practices of third-party service providers, payment processors, or game content providers whose own privacy policies apply to their respective services.
In this Privacy Policy, the following terms shall have the meanings attributed to them below, consistent with the definitions in the Philippine Data Privacy Act and its Implementing Rules and Regulations:
airoplay collects the following categories of personal data, collected only to the extent necessary for the purposes set out in Section 5:
airoplay does not collect or store complete payment card numbers. All payment processing is handled by our regulated third-party payment partners in compliance with applicable PCI-DSS standards.
airoplay collects personal data through the following means:
The majority of personal data airoplay holds is provided directly by you during: account registration; KYC identity verification; deposit and withdrawal transactions; communications with customer support; participation in promotions or surveys; and updates to your account profile or responsible gaming settings.
When you access and use the airoplay platform, certain technical and usage data is collected automatically through cookies, server logs, and similar technologies. This includes your IP address, device identifiers, session data, and feature interaction logs. See Section 8 for detailed information on cookies and tracking technologies.
Where airoplay uses third-party identity verification services to conduct KYC checks, those providers may supply confirmation data (such as verification status and document authenticity results) to airoplay. airoplay does not receive or retain raw biometric templates from third-party verification providers beyond what is required for the verified status record.
Payment processors including GCash, PayMaya, and the connected banking institutions provide airoplay with transaction confirmation data, reference numbers, and — where required by AMLC regulations — flagged transaction notifications. This data is used solely for the purposes of processing your deposits and withdrawals and fulfilling our regulatory obligations.
airoplay processes your personal data only for lawful purposes. The table below sets out the primary purposes for which your data is processed and the corresponding legal basis under the Philippine Data Privacy Act:
| Purpose | Legal Basis (DPA) |
|---|---|
| Account registration and platform access | Performance of a contract to which the data subject is a party (Sec. 12[b]) |
| KYC identity and age verification | Compliance with a legal obligation (Sec. 12[c]) — PAGCOR and AMLC requirements |
| Processing deposits and withdrawals | Performance of a contract (Sec. 12[b]) |
| Fraud detection and prevention | Legitimate interests pursued by airoplay (Sec. 12[f]) |
| Anti-money laundering compliance | Compliance with a legal obligation (Sec. 12[c]) — RA 9160 AMLA |
| Responsible gaming monitoring | Legitimate interests / PAGCOR regulatory obligation |
| Customer support and dispute resolution | Performance of a contract (Sec. 12[b]) |
| Marketing and promotional communications | Consent of the data subject (Sec. 12[a]) — opt-in only |
| Platform analytics and improvement | Legitimate interests of airoplay (Sec. 12[f]) — using anonymised/aggregated data |
| Legal proceedings and regulatory reporting | Compliance with a legal obligation (Sec. 12[c]) |
airoplay does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial or marketing purposes. Personal data is shared only in the following circumstances, and only to the extent necessary for the specified purpose:
airoplay engages third-party service providers who process personal data on our behalf under written data processing agreements that require them to apply adequate data protection measures. Categories of such providers include:
airoplay is required by Philippine law to disclose certain personal data to regulatory and government authorities, including but not limited to: PAGCOR, upon request for regulatory examination or enforcement; the Anti-Money Laundering Council (AMLC), for covered and suspicious transaction reporting under RA 9160; the National Privacy Commission (NPC), in connection with data breach notifications or complaint investigations; and any court of competent jurisdiction, pursuant to a valid court order or legal process.
In the event of a merger, acquisition, reorganisation, or sale of all or part of airoplay's business, personal data held by airoplay may be transferred to the successor entity. Players will be notified of any such transfer and the applicable data protection arrangements via email and a platform notification no less than thirty (30) days prior to completion.
airoplay will never share your personal data with any party for their direct marketing purposes without your explicit, separate, and informed consent. Any request you receive purportedly from airoplay asking you to submit personal data to a third-party website or service should be treated as suspicious and reported to support.
Some of airoplay's service providers, including game content providers and cloud infrastructure partners, may process personal data outside of the Philippines. Where such transfers occur, airoplay ensures adequate protections are in place through one or more of the following mechanisms:
Players may request further information about specific international data transfers affecting their personal data by contacting airoplay's Data Protection Officer using the contact details in Section 16.
airoplay uses cookies and similar tracking technologies on the platform. The categories of cookies used and their purposes are as follows:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Essential / Functional | Required for platform operation — session management, login state, shopping cart equivalent for bet slips, security tokens | No — platform will not function correctly without these |
| Analytics | Aggregated data on how players navigate the platform, which features are used, and where errors occur — used to improve the platform | Yes — via cookie preference centre |
| Marketing / Advertising | Where you have opted in to marketing, these cookies support personalised promotional content within the airoplay platform | Yes — via cookie preference centre or marketing opt-out |
You can manage your cookie preferences through the cookie preference centre accessible via the platform footer. You may also configure your browser to refuse cookies entirely, though disabling essential cookies will affect your ability to use certain platform features including maintaining a logged-in session. Please note that cookie preferences are stored per device — changing your preferences on one device does not affect settings on other devices.
airoplay retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by Philippine law and PAGCOR regulatory requirements. The following standard retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account registration and identity data | Duration of account plus 5 years after closure (AMLC requirement) |
| KYC documentation | 5 years from account closure or last transaction (AMLC RA 9160) |
| Transaction history | 5 years from transaction date (AMLC RA 9160) |
| Gaming activity logs | 3 years from session date (PAGCOR operational requirement) |
| Customer support communications | 2 years from resolution of the relevant matter |
| Technical / device logs | 12 months from collection, unless retained as part of an active investigation |
| Marketing consent records | Indefinitely, or until withdrawal of consent plus 1 year |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with airoplay's data disposal procedures. Where data is retained for regulatory compliance purposes beyond your account closure, it is held in a restricted access environment accessible only to authorised compliance personnel.
airoplay implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:
No data security system is impenetrable. While airoplay takes all reasonable precautions, we cannot guarantee absolute security of data transmitted over the internet. Players are encouraged to use strong, unique passwords for their airoplay accounts and to enable two-factor authentication.
Under the Philippine Data Privacy Act (RA 10173), you have the following rights with respect to your personal data held by airoplay. To exercise any of these rights, please contact our Data Protection Officer using the details provided in Section 16.
airoplay will respond to all valid data subject rights requests within thirty (30) business days of receipt. We may request identity verification before processing a rights request to ensure the security of your data. airoplay does not charge a fee for processing data subject rights requests unless a request is manifestly unfounded or excessive.
The airoplay platform is strictly restricted to individuals aged twenty-one (21) years of age or older in compliance with PAGCOR regulations. airoplay does not knowingly collect or process personal data from individuals under the age of 21. Age verification via government-issued Philippine identification is mandatory before any account is activated for real-money play.
If airoplay becomes aware that personal data has been collected from an individual who is under the age of 21, that account will be immediately suspended, the personal data will be deleted in accordance with our standard data disposal procedures, and any deposited funds will be returned pursuant to PAGCOR account suspension protocols.
Parents and guardians who believe a minor may have created an airoplay account using false age information should contact our support team immediately via live chat or via the email address in Section 16. airoplay will investigate and act on all such reports as a priority.
airoplay sends marketing communications — including promotional offers, bonus announcements, event invitations, and platform news — only to Players who have expressly opted in to receive such communications during registration or via their account communication preferences.
Each marketing communication sent by airoplay includes a functional unsubscribe link or mechanism. Clicking unsubscribe will remove you from all marketing lists within 48 hours. Opting out of marketing does not affect transactional communications related to your account, such as deposit confirmations, withdrawal notifications, security alerts, and KYC verification requests — these are sent regardless of marketing preferences as they are necessary for the operation of your account.
airoplay uses email, SMS (to your registered Philippine mobile number), and in-platform notifications for marketing communications. You can manage which channels are active for marketing from your account notification settings at any time.
The airoplay platform may contain links to or integrations with third-party services, including payment gateways, game provider interfaces, and identity verification portals. These third-party services are governed by their own privacy policies and are not covered by this Privacy Policy. airoplay is not responsible for the privacy practices, data security measures, or content of any third-party service.
Players are encouraged to review the applicable privacy policies of any third-party service they interact with through the airoplay platform. airoplay selects service providers who meet adequate data protection standards, but cannot guarantee the practices of entities operating under their own independent privacy frameworks.
airoplay reserves the right to update or modify this Privacy Policy at any time. Where changes are material — meaning they significantly affect how your personal data is processed or your rights as a data subject — airoplay will provide advance notice of no less than fourteen (14) days through: (a) a prominent notice on the airoplay platform; and/or (b) a notification to your registered email address.
The effective date of the current version of this Policy is displayed at the top of this page. Continued use of the airoplay platform after the effective date of any amended Policy constitutes your acceptance of the updated terms. If you do not accept the revised Policy, you should stop using the platform and request account closure before the effective date of the change.
Previous versions of this Privacy Policy are archived and available upon request by contacting the Data Protection Officer at the details in Section 16.
airoplay has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Philippine Data Privacy Act and this Privacy Policy. To exercise your data subject rights, raise a privacy concern, or make a formal complaint, you may contact the airoplay DPO through the following channels:
airoplay will acknowledge your request within three (3) business days and provide a substantive response within thirty (30) business days, or notify you if additional time is required for complex requests.
If you believe airoplay has not adequately addressed your data privacy concern, you have the right to file a complaint with the National Privacy Commission of the Philippines — the regulatory authority responsible for enforcing the Data Privacy Act. Information on the NPC complaint process is available through official Philippine government channels.
This Privacy Policy was last reviewed and updated on 1 January 2026. airoplay is committed to maintaining transparent, lawful, and secure processing of all personal data held on behalf of Filipino players nationwide.
As a Filipino player on airoplay, you hold enforceable rights over your personal data under RA 10173. Here's a quick reference to each right and what it means for you.
Know what data airoplay holds about you, how it is used, and with whom it is shared — before and during processing.
Request and receive a copy of all personal data airoplay holds about you, in a machine-readable format.
Have inaccurate or incomplete personal data corrected promptly without unreasonable delay.
Request deletion of personal data no longer needed for its original purpose, subject to legal retention requirements.
Receive your data in a structured, commonly used format and transfer it to another controller where feasible.
Object to processing for direct marketing, profiling, or automated decision-making purposes at any time.
To exercise any of the above rights, contact the airoplay Data Protection Officer via live chat or at with subject line "Data Privacy Request." airoplay responds within 30 business days.
Your privacy matters. airoplay is built on PAGCOR licensing, Philippine Data Privacy Act compliance, and genuine respect for every Filipino player who chooses us. 500+ games, GCash payouts, 24/7 support — all behind bank-grade security. 21+ only.